These Terms of Service (the "Terms") are a binding agreement between Chronum LLC, a Wyoming limited liability company that operates the Kvendra brand, with its registered address at 111 NE 1st St, 8th Floor, Miami, FL 33132, United States ("Kvendra", "we", "us"), and the person or organisation that creates an account or uses the Service ("Customer", "you").
§ 01 — Acceptance and eligibility
By creating an account, starting a subscription, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
The Service is offered for business and professional use only. It is not intended for consumers or for personal, family or household purposes. You must be at least 18 years old. If you accept these Terms on behalf of a company or other organisation, you confirm that you have the authority to bind it, and "you" means that organisation.
If you and Kvendra have signed a separate written agreement for the Service (for example, an Enterprise order form), that agreement prevails over these Terms where they conflict.
§ 02 — Definitions
- Service — the hosted Kvendra Cloud, including the web application at
app.kvendra.cloud, the API atapi.kvendra.cloud, thekvendra-cloudMCP server, the hosted documentation, and the kvendra-skills plugin for Claude Code when used with them. - Account — an individual login to the Service.
- Workspace — a shared space on a Team or Enterprise plan, administered by a workspace owner, in which members share one knowledge base.
- Customer Data — the content you or your users submit to the Service, including knowledge-base entities, files, and metadata.
- AI Provider — a third-party provider of the AI model you connect to Kvendra, such as Anthropic for Claude.
- AI Output — content, code or actions produced by an AI model while using the Service.
- Plan — the subscription tier you select (Free, Pro, Team or Enterprise) and its published limits.
- Open-Source Components — the Kvendra Platform, CLI and Skills distributed under open-source licences (see §11).
§ 03 — Accounts and security
You must give accurate account information and keep it up to date. You are responsible for all activity under your Account and Workspace, including activity by members you invite and by AI agents or tools that you authorise to act with your credentials, API keys or tokens.
Keep your credentials, API keys and tokens confidential. Tell us promptly at security@kvendra.ai if you believe your Account has been compromised. On Team and Enterprise plans, the workspace owner controls membership and roles and may add or remove members.
§ 04 — Plans, billing and renewals
The current Plans are described on our Pricing page:
- Pro — for one person: US$15 per month or US$150 per year.
- Team — US$29 per seat per month, from 3 to 25 seats.
- Enterprise — by separate written agreement. Enterprise is currently offered through a waitlist.
- Free — see §06.
Quotas. Each Plan has usage limits that the Service enforces, currently: Pro — 10,000 knowledge-base entities, 10M embedding tokens per month and 5 GiB of file storage; Team — 10,000 entities, 10M embedding tokens per month and 10 GiB of file storage per purchased seat, pooled across the Workspace; a maximum of 500 MiB per file. When you reach a limit, the related action is refused until usage drops or you upgrade. The published limits on the Pricing page apply.
Payment. Fees are charged in advance, in US dollars, through our payment processor Stripe. By subscribing you authorise us, through Stripe, to charge your payment method for the fees of your Plan. Your payment details are handled by Stripe under its own terms; we do not store full card numbers.
Automatic renewal. Subscriptions renew automatically at the end of each billing period (monthly or yearly) for the same period, at the then-current price, until cancelled under §05. Team fees are calculated on the number of seats purchased, and seat changes are billed or prorated as shown at checkout or in the Stripe billing portal.
Taxes. Fees exclude taxes. Where applicable, sales, use, VAT, GST or similar taxes are calculated at checkout and are your responsibility, except taxes on our net income.
Promotion codes. Promotion codes apply to monthly plans only (Pro Monthly and Team), are subject to the conditions stated when issued, have no cash value, and may be withdrawn at any time before they are redeemed.
Price changes. We may change prices. We will give you at least 30 days' notice by email or in the Service before a price increase applies to you. The new price applies from your next renewal after the notice period. If you do not agree, you may cancel before that renewal.
Late or failed payment. If a payment fails, we or Stripe may retry the charge. If payment is not received after the retries, the subscription ends and the Account or Workspace becomes dormant as described in §13.
§ 05 — Cancellation, downgrade and refunds
Pro — you can cancel at any time from Billing in your Account (the Stripe billing portal). Team — billing is managed by the workspace owner; to change or cancel a Team subscription today, the workspace owner emails support@kvendra.ai.
Cancellation stops future renewals. Unless the cancellation screen or our confirmation says otherwise, your paid Plan remains active until the end of the billing period already paid, after which the Account or Workspace becomes dormant as described in §13.
Refunds. Fees are non-refundable, and we do not give refunds or credits for partial billing periods, unused seats, unused quota or downgrades, except where required by applicable law or where we expressly agree otherwise in writing.
Downgrades. If you reduce seats or move to a lower Plan, your usage must fit within the new limits. If it does not, the Service may refuse new writes until it does.
§ 06 — Free accounts
A Free account lets you sign in, browse the Service and its documentation and upgrade at any time. It does not include a hosted knowledge base. Any limited allowance offered to Free accounts (for example, embeddings for a self-hosted deployment) is provided as a courtesy, may change or end at any time, and has no support commitment. We may close Free accounts that remain inactive for an extended period.
§ 07 — Acceptable use
You will not, and will not allow anyone else to:
- use the Service in breach of any law, or to store or process unlawful, infringing, defamatory or harmful content;
- upload malware, or use the Service to attack, probe or disrupt any system or network;
- access or try to access another customer's data, Account or Workspace;
- reverse engineer, decompile or try to extract the source code of the hosted Service, except to the extent the law allows it despite this restriction (the Open-Source Components are governed by their own licences);
- circumvent quotas, rate limits, seat limits or other technical restrictions, including by creating multiple Accounts to avoid Plan limits;
- store third-party secrets, credentials or personal data that you have no right to process, or special-category personal data unless we have agreed to it in writing;
- run load, stress, penetration or vulnerability tests against the Service without our prior written consent (security research is welcome through security@kvendra.ai);
- resell, sublicense or offer the Service to third parties as a hosted service, except as we agree in writing;
- use the Service to build a competing product using our non-public information.
We may remove content or restrict use that we reasonably believe breaches this section.
§ 08 — Customer Data
You own your Customer Data. As between you and Kvendra, you keep all rights in your Customer Data. You grant Kvendra a worldwide, non-exclusive, royalty-free licence to host, copy, process, index (including generating embeddings), transmit and display Customer Data only as needed to provide, secure, support and maintain the Service for you, and as required by law.
We do not sell Customer Data and do not use it to train AI models. We do not access Customer Data except to provide the Service, to provide support you request, to protect the security of the Service, or where required by law.
You are responsible for the content of your Customer Data, for
having the rights and consents needed to submit it, and for keeping
your own copies where you need them. You can export your knowledge
base at any time with the export tool of the Service (including the
MCP export tool).
Customer Data is hosted on Amazon Web Services in the United States. Our handling of personal data is described in the Privacy Policy, and our security practices on the Security page.
§ 09 — AI models and AI output
Bring your own model. Kvendra does not provide, host or bill the AI model you use with the Service. You connect your own AI tool and model (for example, Claude Code with your own Claude plan or API key). Your use of that model is governed by your agreement with the AI Provider, and the AI Provider's terms, usage policies and fees apply. Kvendra is not responsible for the AI Provider's services, availability or handling of data you send to it.
Your responsibility for AI Output. AI models can be wrong, incomplete or unsafe. AI Output — including code changes, commands, deployments and knowledge-base updates made by an AI agent using the Service — is your responsibility. You should review AI Output before relying on it, and you decide which actions your agents may take and with which credentials. Kvendra does not warrant AI Output.
As between you and Kvendra, AI Output generated for you is yours, to the extent any rights exist in it.
§ 10 — Intellectual property
Kvendra and its licensors own the Service, including its software, design, documentation and the proprietary parts of the hosted platform. Subject to these Terms and payment of fees, we grant you a non-exclusive, non-transferable right, during your subscription, to use the Service for your internal business purposes. No other rights are granted.
"Kvendra", the Kvendra logo and related marks are trademarks of Chronum LLC. You may not use them without our permission, except to refer accurately to the Service.
Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free right to use them without obligation to you. Feedback does not include your Customer Data.
§ 11 — Open-source components
The Kvendra Platform (AGPL-3.0), the Kvendra CLI (Apache-2.0) and the Kvendra Skills (MIT) are licensed under their own open-source licences, which are included with each release. Your use of those components, including self-hosting them, is governed by those licences and not by these Terms. Nothing in these Terms restricts rights granted to you by those licences. These Terms apply to the hosted Service we operate.
§ 12 — Suspension and termination
You may stop using the Service and cancel at any time under §05.
We may suspend access to the Service, in whole or in part, if (a) you breach §07; (b) payment is overdue; (c) your use poses a security risk or could harm the Service or other customers; or (d) we are required to by law. Where reasonable, we will give you notice and a chance to fix the issue first, and we will restore access once the cause is resolved.
Either party may terminate these Terms if the other materially breaches them and does not cure the breach within 30 days of written notice. We may also terminate immediately for serious or repeated breaches of §07. We may discontinue the Service or a Plan with at least 90 days' notice; in that case we will refund any prepaid fees for the period after discontinuation.
Sections that by their nature should survive termination survive, including §§ 08, 10, 13–17, 19 and 21.
§ 13 — Data retention and export
When a paid subscription ends (by cancellation, non-payment or termination), the Account or Workspace becomes dormant:
- Pro — the knowledge base is kept read-only for 6 months. You can still read and export it, and you can resubscribe to restore full access.
- Team — the Workspace is kept for 90 days, during which the workspace owner can resubscribe or export it.
At the end of that period, we permanently delete the Customer Data of the Account or Workspace, including its knowledge base, files and backups, and the Account itself. Deletion cannot be undone. Export your data before the period ends. We may send reminder emails before deletion but you should not rely on them.
We may keep limited records after deletion where the law requires it or for legitimate business purposes, such as billing and tax records, audit logs of account events, and security logs. Customer Data may remain in encrypted backups for a limited time until they are rotated.
If we terminate for your breach, or where the law requires it, we may delete Customer Data sooner. Enterprise retention terms are set in the Enterprise agreement.
§ 14 — Confidentiality
"Confidential Information" means non-public information disclosed by one party to the other that is marked confidential or that a reasonable person would consider confidential. Your Customer Data is your Confidential Information. The receiving party will use the other party's Confidential Information only to perform under these Terms, protect it with at least reasonable care, and disclose it only to employees, contractors and service providers who need it and are bound by similar obligations.
This does not apply to information that is or becomes public through no fault of the recipient, was known to it before, is independently developed, or is lawfully received from a third party. A party may disclose Confidential Information when legally required, after giving the other party notice where lawful.
§ 15 — Disclaimer of warranties
We will provide the Service with reasonable skill and care. Support for Pro and Team is provided by email at support@kvendra.ai on a best-effort basis. There is no service-level agreement (SLA) for Pro or Team; any SLA for Enterprise is set in the Enterprise agreement.
Except as expressly stated in these Terms, the Service, the Open-Source Components and all AI Output are provided "as is" and "as available". To the maximum extent permitted by law, Kvendra disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that the Service will be uninterrupted, error-free or free of data loss, or that AI Output will be accurate.
§ 16 — Limitation of liability
To the maximum extent permitted by law: (a) neither party is liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, business, goodwill or data, even if advised of their possibility; and (b) each party's total liability arising out of or relating to these Terms or the Service is limited to the fees you paid to Kvendra for the Service in the 12 months before the event giving rise to the claim (or US$100 if you paid nothing).
These limits do not apply to your payment obligations, to a party's indemnification obligations, to your breach of §07, or to liability that cannot be limited by law, such as liability for fraud or for gross negligence or wilful misconduct where the law does not allow it to be limited.
§ 17 — Indemnification
By you. You will defend and indemnify Kvendra and its members, officers and employees against third-party claims, and related losses, damages and reasonable costs, arising from your Customer Data, your use of the Service or of AI Output in breach of these Terms or the law, or your breach of §07.
By Kvendra. We will defend you against third-party claims that the hosted Service, as provided by us and used as permitted by these Terms, infringes that party's intellectual property rights, and pay the resulting damages finally awarded or agreed in settlement. This does not cover claims caused by Customer Data, AI Output, the Open-Source Components, third-party services, or combinations with items we did not provide. If such a claim arises, we may modify the Service, obtain a licence, or terminate the affected subscription and refund prepaid fees for the remaining period.
The indemnified party must promptly notify the other of the claim, allow it to control the defence and settlement (no settlement may impose obligations on the indemnified party without its consent), and reasonably cooperate.
§ 18 — Changes to the Service and to these Terms
We develop the Service continuously and may add, change or remove features. We will not make changes that materially reduce the core functionality of a paid Plan during your current billing period.
We may update these Terms. For material changes we will give at least 30 days' notice by email or in the Service before they take effect. Other changes take effect when published on this page. If you do not agree with a change, you may cancel before it takes effect; continuing to use the Service after it takes effect means you accept it.
§ 19 — Governing law and disputes
These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before starting any proceeding, the parties will try in good faith to resolve the dispute informally for at least 30 days after written notice. Any dispute that is not resolved will be heard exclusively in the state or federal courts located in Wyoming, and each party consents to their jurisdiction. Either party may seek urgent injunctive relief in any competent court.
§ 20 — Export control and sanctions
You will comply with applicable export-control and sanctions laws, including those of the United States. You confirm that you are not located in, organised under the laws of, or ordinarily resident in a country or region subject to comprehensive US sanctions, and that you are not on any US government list of restricted parties. You will not use the Service, or allow it to be used, in breach of those laws.
§ 21 — General terms
- Assignment. You may not assign these Terms without our prior written consent. We may assign them to an affiliate or to a successor in a merger, acquisition or sale of all or substantially all of the relevant assets, with notice to you.
- Subcontractors. We may use service providers (such as AWS and Stripe) to provide the Service, and remain responsible for their performance under these Terms.
- Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, other than payment obligations.
- Independent parties. The parties are independent contractors. These Terms create no partnership, agency or employment relationship.
- Publicity. We will not use your name or logo as a customer reference without your permission.
- Entire agreement. These Terms, together with the Privacy Policy and any order form or written agreement for your Plan, are the entire agreement between the parties about the Service and replace any prior understanding. Terms in your purchase orders do not apply.
- Severability and waiver. If a provision is found unenforceable, it will be enforced to the maximum extent permitted and the rest remains in effect. Failing to enforce a provision is not a waiver.
- Language. These Terms are written in English. Any translation is for convenience only; the English version prevails.
§ 22 — Notices and contact
We send notices to the email address associated with your Account (for a Workspace, the workspace owner) or through the Service. Legal notices to Kvendra must be sent to legal@kvendra.ai, with a copy by post to Chronum LLC, 111 NE 1st St, 8th Floor, Miami, FL 33132, United States.
- Support and billing: support@kvendra.ai
- Security and vulnerability reports: security@kvendra.ai
- Legal notices: legal@kvendra.ai
- Enterprise: join the waitlist on the Pricing page or email sales@kvendra.ai.
Last updated: 2026-09-30. Version: 1.0.